As a Palo Alto Networks Authorized Support Center, our highly-trained support engineers are trusted by Palo Alto Networks to resolve customers' technical support issues or challenges.

Cloud Harmonics has made it easy by offering three levels of support services - Horizon Support, Pinnacle Support, and Zenith Support. All three tiers offer exclusive benefits and access to knowledgeable, experienced experts to address customers' needs.

Cloud Harmonics Horizon Support logo

Offer your customers an exceptional level of support with Cloud Harmonics Horizon Support which includes Palo Alto Networks approved Partner Premium Support plus exclusive, powerful additions like security assessments, free training, and access to our vSandbox which will ensure customer success and a strong security posture.

Cloud Harmonics Pinnacle Support logo

Take it up a notch with Cloud Harmonics Pinnacle Support which includes Palo Alto Networks approved Partner Premium Support, all of the exclusive benefits of Horizon Support, plus at least 2 hours of implementation support (dependent on the size of the firewall) with a certified engineer to make sure your customer is taking advantage of all of the powerful Palo Alto Networks tools at their disposal.

Cloud Harmonics Zenith Support logo

For the ultimate support experience with Cloud Harmonics, offer your customers our Zenith Support which includes Palo Alto Networks approved Partner Premium Support, all of the exclusive benefits of Horizon Support, plus at least 3 hours of implementation support (dependent on the size of the firewall) with a certified engineer, planned events assistance, remote assistance for critical issues, and failure analysis.